Frequently Asked Questions
IMPORTANT NOTICE TO ALL OUR VALUED CUSTOMERS:
Please note that your order is not confirmed until you receive an official order confirmation from our sales consultants.
Thank you for your understanding and support.
CANCELLATION POLICY & CHARGES:
• 0% of the revenue – if written notice is received not later than 7 working days before the function date.
• $30 ($32.70 w/ GST) Admin Fee – if cancellation of order takes place between 2-6 working days before function date.
• 100% of the revenue – if cancellation of order takes place on the function date.
ALLERGY REQUIREMENTS:
At Catering Culture Pte Ltd, we understand that you and your guests may have food allergies or intolerances.
While we take every precaution to minimize the risk of cross-contamination, we cannot guarantee that our food is completely free from allergens such as peanuts, tree nuts, soy, milk, eggs, wheat, fish, shellfish, etc.
If you or any of your guests have a food allergy or intolerance, please inform us in advance.
Please note that we are unable to provide a special diet for customers who have such food allergies or intolerances. Do inform us of any food allergies or intolerances prior to ordering. By placing an order with Catering Culture Pte Ltd, you acknowledge and agree to the terms and conditions of this disclaimer.
All prices quoted are subject to the prevailing Goods & Services Tax (GST)
• ONE WAY DELIVERY (NO TABLE SETUP)
Mini Buffets, Xtra-Xtra, Packet Meals and Bento Sets, transport charges are $35 for regular days, and $40 for public holidays & eve of public holiday (after 2pm) (Waived for orders $600 and above – Food Only)
• TWO WAY DELIVERY (WITH TABLE SETUP)
For ALL Buffet menus and other 2 way deliveries: transport charges are $80 for regular days, and $100 for public holiday or eve of public holiday (after 2pm). (Waived for orders $1,000 and above – Food Only)
• MULTIPLE DELIVERIES (BUFFET)
Full Day Seminar Packages:
$120 (4 trips/day), waived for orders $2,000 & above
Half Day Seminar Packages:
$100 (3 trips/day), waived for orders $1,500 & above
• MULTIPLE DELIVERIES (BENTO)
Full Day Seminar Bento:
$100 (3 trips/day), waived for orders $1,800 & above
Half Day Seminar Bento:
$70 (2 trips/day), waived for orders $1,200 & above
YES!
• Extension Charge will be $30 per hour
• Must inform our Sales Team upon ordering
• Otherwise, the extension charge will be $40
• Indemnity Agreement Form to be signed by customers
• BUFFET NON LIFT LEVEL SURCHARGE
For Non-Lift Level 2: Additional $40
For Non-Lift Level 3: Additional $60
We don’t do Buffet Setup on Lever 4 onwards
• BENTO NON LIFT LEVEL SURCHARGE
No charges for first 3 levels
Charges may apply depending on order quantity & non-lift level
All prices quoted are subject to the prevailing Goods & Services Tax (GST)
Surcharges applies on top of the existing Catering Order Delivery Charge
• EARLY MORNING DELIVERY CHARGES
5:30am to 6:29am = $100
6:30am to 7:29am = $50
7:30am to 8:15am = $35
(Waived for orders $1,000 & above )
(Our earliest delivery time is 8:30am)
• LATE NIGHT DELIVERY CHARGES
8:00pm to 8:59pm = $50
9:00pm to 9:59pm = $80
10:00pm to 11:59pm = $120
11:00pm to 11:59pm = $150
(Any delivery time later than the above, please contact our Sales Manager)
• LATE NIGHT COLLECTION CHARGES
10:30pm to 11:59pm = $50
11:29pm to 1:00am = $100
Next Day Collection = $50
(Indemnity Agreement Form to be signed by customers)
CENTRAL BUSINESS DISTRICT AREA (CBD)
• Add $10/trip on Postal Codes starting with the following 1st two digits:
01, 02, 03, 04, 05, 06, 07, 08, 17, 18, 19, 22 & 23
DISTRICT AREAS
• Add $10/trip on Postal Codes starting with the following 1st two digits:
60, 61, 62, 63, 69, 70, 71, Choa Chu Kang, Clementi, Bukit Batok, Sungei Kadot
OFFSHORE AREAS
• Add $10/trip for Sentosa Island & Tuas, Add $20/trip for Jurong Island
Payment MUST be received via Paynow or Bank Transfer before we confirm the order and deliver
WITH FULL TABLE SETUP
• For orders received after 3pm but before 6pm (for next day delivery)
– additional $30
• For orders received after 6pm or after working hours (for next day delivery)
– additional $50
• For orders received on the day itself (same day delivery)
– additional $80′
NO TABLE SETUP
• For orders received after 6pm or after working hours (for next day delivery)
– additional $25
• For orders received on the day itself (same day delivery)
– additional $30
BUSINESS HOURS
9:00 AM – 5:30 PM (Mon – Fri)
9:00 AM – 5:00 PM (Sat & Sun)
EMERGENCY HOTLINES
Last-Minute Orders: 9855 4824
Delivery Matters: 9247 4219
Other Urgent Matters: 8388 4086
SOCIAL LINKS
FIND US HERE
-
Catering Culture Pte Ltd
3017 Bedok North Street 5 #01-12 Gourmet East Kitchen Singapore 486121
CONTACT US
- +65 674 22822
- sales@cateringculture.com.sg
- +65 828 22837
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