Frequently Asked Questions

CANCELLATION POLICY & CHARGES:

• 0% of the revenue – if written notice is received not later than 7 working days before the function date.

• $30 ($32.70 w/ GST) Admin Fee – if cancellation of order takes place between 2-6 working days before function date.

• 100% of the revenue – if cancellation of order takes place on the function date.

All prices quoted are subject to the prevailing Goods & Services Tax (GST)

• ONE WAY DELIVERY (NO TABLE SETUP)
Mini Buffets, Xtra-Xtra, Packet Meals and Bento Sets, transport charges are $35 for regular days, and $40 for public holidays & eve of public holiday (after 2pm) (Waived for orders $600 and above – Food Only)

• TWO WAY DELIVERY (WITH TABLE SETUP)
For ALL Buffet menus and other 2 way deliveries: transport charges are $80 for regular days, and $100 for public holiday or eve of public holiday (after 2pm). (Waived for orders $1,000 and above – Food Only)

• MULTIPLE DELIVERIES (BUFFET)
Full Day Seminar Packages:
$120 (4 trips/day), waived for orders $2,000 & above
Half Day Seminar Packages:
$100 (3 trips/day), waived for orders $1,500 & above

• MULTIPLE DELIVERIES (BENTO)
Full Day Seminar Bento:
$100 (3 trips/day), waived for orders $1,800 & above
Half Day Seminar Bento:
$70 (2 trips/day), waived for orders $1,200 & above

YES!
• Extension Charge will be $30 per hour
• Must inform our Sales Team upon ordering
• Otherwise, the extension charge will be $40
• Indemnity Agreement Form to be signed by customers

• BUFFET NON LIFT LEVEL SURCHARGE
For Non-Lift Level 2: Additional $40
For Non-Lift Level 3: Additional $60
We don’t do Buffet Setup on Lever 4 onwards

• BENTO NON LIFT LEVEL SURCHARGE
No charges for first 3 levels
Charges may apply depending on order quantity & non-lift level

All prices quoted are subject to the prevailing Goods & Services Tax (GST)
Surcharges applies on top of the existing Catering Order Delivery Charge

• EARLY MORNING DELIVERY CHARGES
5:30am to 6:29am = $100
6:30am to 7:29am = $50
7:30am to 8:15am = $35
(Waived for orders $1,000 & above )
(Our earliest delivery time is 8:30am)

• LATE NIGHT DELIVERY CHARGES
8:00pm to 8:59pm = $50
9:00pm to 9:59pm = $80
10:00pm to 11:59pm = $120
11:00pm to 11:59pm = $150
(Any delivery time later than the above, please contact our Sales Manager)

• LATE NIGHT COLLECTION CHARGES
10:30pm to 11:59pm = $50
11:29pm to 1:00am = $100
Next Day Collection = $50
(Indemnity Agreement Form to be signed by customers)

CENTRAL BUSINESS DISTRICT AREA (CBD)
• Add $10/trip on Postal Codes starting with the following 1st two digits:
01, 02, 03, 04, 05, 06, 07, 08, 17, 18, 19, 22 & 23

DISTRICT AREAS
• Add $10/trip on Postal Codes starting with the following 1st two digits:
61, 62, 63, 69, 70, 71, Choa Chu Kang, Clementi, Bukit Batok, Sungei Kadot

OFFSHORE AREAS
• Add $10/trip for Sentosa Island & Tuas, Add $20/trip for Jurong Island

Payment MUST be received via Paynow or Bank Transfer before we confirm the order and deliver

WITH FULL TABLE SETUP
• For orders received after 3pm but before 6pm (for next day delivery)
– additional $30
• For orders received after 6pm or after working hours (for next day delivery)
– additional $50
• For orders received on the day itself (same day delivery)
– additional $80′

NO TABLE SETUP
• For orders received after 6pm or after working hours (for next day delivery)
– additional $25
• For orders received on the day itself (same day delivery)
– additional $30