Frequently Asked Questions
IMPORTANT NOTICE TO ALL OUR VALUED CUSTOMERS:
Please note that your order is not confirmed until you receive an official order confirmation from our sales consultants.
Thank you for your understanding and support.
ALLERGY REQUIREMENTS:
At Catering Culture Pte Ltd, we understand that you and your guests may have food allergies or intolerances.
While we take every precaution to minimize the risk of cross-contamination, we cannot guarantee that our food is completely free from allergens such as peanuts, tree nuts, soy, milk, eggs, wheat, fish, shellfish, etc.
If you or any of your guests have a food allergy or intolerance, please inform us in advance.
Please note that we are unable to provide a special diet for customers who have such food allergies or intolerances. Do inform us of any food allergies or intolerances prior to ordering. By placing an order with Catering Culture Pte Ltd, you acknowledge and agree to the terms and conditions of this disclaimer.
| Notice Period | Cancellation Charge |
|---|---|
| 5 Working Days | No Charge |
| More than 48 hours | 25% of total bill |
| 24–48 hours | 50% of total bill |
| Less than 24 hours | 100% of total bill |
| Administrative Fee | $30 per cancellation |
| Postponement | No charge if new date is confirmed |
| Compassionate Cancellation | Charges waived for passing of an immediate family member (subject to reasonable verification) |
| Validity | Cancellation must be made in writing (via email) and acknowledged by our consultant |
Cancellation charges may be waived for qualifying orders as follows:
- Bento Orders: Waiver applicable for orders above $1,000
- Buffet Orders: Waiver applicable for orders above $2,000
All waiver requests are subject to management approval and must fall within the stipulated free cancellation notice period.
(Buffet & Bento) Early & Late Delivery Surcharge Policy
(Applicable on top of delivery charges) – Our earliest delivery is 8am
| (Buffet & Bento) Early Delivery Surcharge | (Buffet & Bento) Late Delivery Surcharge |
|---|---|
| Our earliest standard delivery time is 8:00am. 6:30am – 7:45am: $50 5:30am – 6:30am: $100 4:30am – 5:30am: $150 For timing not stated above, please refer to the Sales Manager for applicable charges. *Minimum order value of $600 | Our latest standard delivery time is 7:30pm. 8:00pm – 9:00pm: $50 9:00pm – 10:00pm: $100 10:00pm – 11:00pm: $150 11:00pm – 12:00am: $200 For timing beyond the above, please refer to the Sales Manager for applicable charges. |
| Location | Order Type | Additional Delivery Surcharge (Before GST) | Minimum Order Value (Before GST) |
|---|---|---|---|
| CBD Area & Orchard Post Code: 01, 03, 04, 05, 06, 07, 08, 22 & 23 | Buffet (2 Ways) | $20 | — |
| Bento/ Mini Buffet | $10 | — | |
| Tuas/ Cargo Complex | Buffet (2 Ways) | $30 | — |
| Bento | $20 | — | |
| Sentosa Island | Buffet (2 Ways) | $20 | — |
| Bento | $10 | — | |
| Jurong Island | Buffet (2 Ways) | $100 | — |
| Bento | $50 |
- Maximum 2 changes allowed per order. Further changes: $20 administrative fee.
- Amendments must be made at least 1 working day before the event (before 11am).
- Customers may increase the order quantity up to 1 working day before the event, subject to availability.
- Reduction of order quantity is strictly not allowed once the order is confirmed.
- Management reserves the right to change or withdraw the items, menus and prices without prior notice at our discretion.
- Amendments after 11am will incur an administrative fee.
All prices quoted are subject to the prevailing Goods & Services Tax (GST)
• ONE WAY DELIVERY (NO TABLE SETUP)
Mini Buffets, Xtra-Xtra, Packet Meals and Bento Sets, transport charges are $40 for regular days, and $50 for public holidays & eve of public holiday (after 2pm)
• TWO WAY DELIVERY (WITH TABLE SETUP)
For ALL Buffet menus and other 2 way deliveries: transport charges are $80 for regular days, and $100 for public holiday or eve of public holiday (after 2pm).
• MULTIPLE DELIVERIES (BUFFET)
Full Day Seminar Packages:
$120 (4 trips/day)
Half Day Seminar Packages:
$100 (3 trips/day)
• MULTIPLE DELIVERIES (BENTO)
Full Day Seminar Bento:
$100 (3 trips/day)
Half Day Seminar Bento:
$70 (2 trips/day)
YES!
• Extension Charge will be $30 per hour
• Must inform our Sales Team upon ordering
• Otherwise, the extension charge will be $40
• Indemnity Agreement Form to be signed by customers
BUFFET NON-LIFT LEVEL SURCHARGE
• Non-Lift Access Charges: $40 – $100 per level
• Maximum is 3 levels
• We do not do Buffet Setup on Lever 4 onwards
• Charges may apply depending on order quantity & non-lift level
BUFFET NON-LIFT LEVEL POLICY
• If customers informed in advance & provides Manpower: Add $40
• If customers informed in advance: Add $80
• If customers did not inform in advance: Add $100
CENTRAL BUSINESS DISTRICT AREA (CBD)
Postal Codes starting with the following 1st two digits:
01, 02, 03, 04, 05, 06, 07, 08, 17, 18, 19, 22 & 23
• Add $10 for Bento & Mini Buffet Orders
• Add $20 for Buffet Orders
DISTRICT AREAS (Airport Cargo Complex & Industrial Area)
Postal Codes starting with the following 1st two digits:
60, 61, 62, 63, 69, 70, 71, 81, 82, Choa Chu Kang, Clementi, Bukit Batok, Sungei Kadot
• Add $20 for Bento & Mini Buffet Orders
• Add $30 for Buffet Orders
OFFSHORE AREAS
Sentosa Island & Tuas
• Add $20 for Bento & Mini Buffet Orders
• Add $30 for Buffet Orders
Jurong Island
• Add $50 for Bento & Mini Buffet Orders
• Add $100 for Buffet Orders
Payment MUST be received via Paynow or Bank Transfer before we confirm the order and deliver
WITH FULL TABLE SETUP
• For orders received after 3pm but before 6pm (for next day delivery)
– additional $30
• For orders received after 6pm or after working hours (for next day delivery)
– additional $50
• For orders received on the day itself (same day delivery)
– additional $80′
NO TABLE SETUP
• For orders received after 6pm or after working hours (for next day delivery)
– additional $25
• For orders received on the day itself (same day delivery)
– additional $30
BUSINESS HOURS
9:00 AM – 5:30 PM (Mon – Fri)
9:00 AM – 5:00 PM (Sat & Sun)
EMERGENCY HOTLINES
Last-Minute Orders: 9855 4824
Delivery Matters: 9247 4219
Other Urgent Matters: 8388 4086
SOCIAL LINKS
FIND US HERE
-
Catering Culture Pte Ltd
3017 Bedok North Street 5 #01-12 Gourmet East Kitchen Singapore 486121
CONTACT US
- +65 674 22822
- sales@cateringculture.com.sg
- +65 828 22837
NEWSLETTER
Sign up and be the first to get the latest updates on promotions and discounts